Alfred Support
Your concierge is here 24/7. Most requests are answered in under 5 minutes.
Get in touch
We reply to all emails within one business day.
Frequently asked questions
How do I make a booking?
Open the Alfred app, pick a category (dining, cars, yachts, jets, wellness, private chef, chauffeur, travel, shopping), tap a venue, and send the request. Your concierge confirms within minutes. You can also message your concierge directly on WhatsApp.
How do I cancel or change a reservation?
Go to the Bookings tab, tap the reservation, and choose Modify or Cancel. The concierge is notified instantly and will confirm the change. Cancellation policies vary by venue, and your concierge will flag any fees before you confirm.
How do I manage or cancel my Alfred membership?
Alfred memberships (Gold, Platinum, Centurion) are billed through your Apple ID. Manage, pause, or cancel at any time in Settings > Apple ID > Subscriptions on your iPhone. Cancellations take effect at the end of your current billing period.
How do I update my saved payment method?
In the app, open Profile > Payment Methods. You can add a new card, remove an old one, or change your default. Cards are tokenised by Stripe, so we never see your full card number.
I was charged incorrectly, how do I request a refund?
Email support@getalfred.com with the booking ID (shown in the Bookings tab) and a short description. We handle refund decisions within one business day. App Store subscription refunds are processed by Apple; request them at reportaproblem.apple.com.
How do I delete my account?
Open Profile > Security > Delete Account, or email privacy@getalfred.com. Deletion is permanent and removes your profile, saved venues, saved payment methods, and booking history within 30 days.
How do I report a bug?
Email support@getalfred.com with the device model, iOS version, and steps to reproduce. Screenshots or a screen recording help us fix it faster.
Do you have a privacy policy?
Yes. See Privacy Policy and Terms of Service.